Legal
Privacy Policy
Last updated: October 7, 2026
Ansaaro provides an AI receptionist that answers calls for businesses. This policy explains what information we handle, why, how long we keep it, and who else is involved. It covers our website, the businesses that use our service, and the people who call them.
1. Two kinds of information
Business customer information. When you sign up, we collect your business details, contact information, phone numbers, calendar availability, billing information, and the settings needed to configure your receptionist.
Call information. When someone calls a business we answer for, we process the call. That includes the caller's phone number, the date, time and length of the call, a written transcript, and any details the caller gives during the call, such as a name, address, or the reason for calling. We do not keep an audio recording unless the business has asked us in writing to switch recording on for its calls. We handle this on behalf of the business being called. That business decides what happens to it; we act on their instructions.
Website information. If you use the voice demo on our site, we process what you enter and what you say during that demo call. We also use a website analytics service, HeyCatch (built on PostHog), to understand how visitors use our site. It collects page views, clicks, and basic technical information such as your browser type and approximate location, and stores an identifier on your device to recognise returning visitors. This analytics information does not include call recordings or transcripts.
2. Why we process it
To answer calls, take messages, book appointments and pass information to the business; to set up, run and support the service; to bill you; to keep the service secure and prevent abuse; and to meet legal obligations.
We do not sell personal information. We do not use call recordings or transcripts to train AI models. Our providers may not use call data for their own purposes, with one exception: the provider that runs the voice service may create deidentified data from calls — data that no longer identifies anyone — and use it to improve its own products. We do not make outbound marketing calls; the service answers calls made to our clients.
3. Recording and consent
Calls answered by the service are transcribed, and callers are told at the start of the call that they are speaking with an AI assistant and that the call is recorded and transcribed. Audio recording is off by default: we keep a written transcript, not a recording, unless a business asks us in writing to enable recording for its calls. If a caller says they do not want to be recorded, the assistant takes a callback number or offers voicemail and ends the call. Recording laws differ by state, and some require every party to consent, so the announcement is part of the service and must not be disabled. The business we answer for is responsible for making sure recording is permitted for its own calls and customers.
4. How long we keep it
| Information | Kept for |
|---|---|
| Call recordings (only where a business has asked us to record) | Not kept by default; where recording is enabled, 30 days |
| Call transcripts and summaries | 30 days, then deleted automatically |
| Call metadata (number, date, duration, outcome), held in our own CRM | 24 months |
| Business account and billing records | Life of the account plus 7 years for tax and accounting |
| Website demo interactions | 30 days |
When a business closes its account, we delete or return its call data within 30 days, except where we must keep records by law.
5. Who else handles it
We use a small number of providers to run the service: a voice AI provider, a telephone carrier, a payment processor, a hosting provider, a website analytics provider, and the platforms that run our own CRM and reporting. Each receives only what it needs, is bound by contract to protect it, and may not use it for its own purposes, except that our voice provider may create deidentified data from calls and use it to improve its own products. We will name any of them on request. Our current providers are listed at ansaaro.com/subprocessors. We will update that page and notify account holders at least 30 days before adding a new provider that handles call data. Where one of our providers changes its own sub-processors, we pass their notice on as soon as we receive it, which may give less than 30 days.
6. Security
We use encryption in transit, access controls, and providers with recognised security practices. Access to recordings and transcripts is limited to staff who need it to support the service. No system is perfectly secure. If a breach affects your data, we will notify the affected business without undue delay and no later than 72 hours after we become aware of it, and assist with any notifications they must make.
7. Your rights
Businesses may request access to, correction of, or deletion of their account information at any time by contacting [email protected].
Callers: we process your call on behalf of the business you called, so requests about a call are best directed to that business. You may also contact us at [email protected] and we will pass the request on, or act on it where we are able. Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, and to complain to a regulator.
8. Children
The service is for businesses and is not directed at children.
9. Changes
We will post changes here and, for material changes affecting call data, notify account holders by email.
10. Contact
Ansaaro LLC, 12220 Atlantic Blvd, Ste 130 #1461, Jacksonville, FL 32225. Email: [email protected].